Introduction
These Terms & Conditions ("Terms") govern your use of vidhema.com and the services provided by Vidhema Solutions / Vidhema Technologies ("we", "us", "our"). By visiting our website or using our services, you agree to these Terms.
Services
We provide IT services, including web development, mobile applications, software development, CRM/ERP solutions, and more. vidhema.com
Use of the Website
- You may use the website for lawful purposes only.
- You must not misuse the site (e.g., attempt to hack, introduce malware, or interfere with others' use).
- Your account (if applicable) is personal. Do not share your credentials.
Intellectual Property
- All content on our website (text, graphics, logos, software) is owned by us or our licensors.
- You may not reproduce, modify, or distribute our content without our prior written permission.
- If you submit feedback, ideas, or suggestions, you grant us a worldwide, royalty-free, sublicensable license to use them.
Payment Terms
- For any paid services, we will provide a quote or invoice.
- Payment methods, due dates, and terms will be clearly stated in the service agreement or invoice.
- Late payments may incur interest or suspension of services.
Refund Policy
Eligibility: Refunds are only provided under certain conditions (e.g., project cancellation, failure to deliver agreed milestones).
Partial Refunds: If work has begun, we may offer a pro-rated refund based on completed deliverables.
Non-Refundable: Payments for completed deliverables, non-cancellable resources (e.g., third-party licenses), or service periods already consumed may not be refundable.
Request Process: To request a refund, you must contact us in writing (email: sales@vidhema.com) within [X] days of the invoice/payment. Provide invoice details, reason, and proposed resolution.
Refund Method: Approved refunds will be issued via the original payment method or as agreed between both parties.
Disputes: If there is a dispute over a refund request, we will try to resolve it in good faith. If necessary, the dispute may be escalated to mediation/arbitration.
Limitation of Liability
- To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.
- Our total liability for any claim related to our services is limited to the amount you have paid us in the past [12 months / agreed period].
Warranties & Disclaimers
- We strive to provide high-quality services but do not guarantee error-free or uninterrupted service.
- We disclaim all warranties, whether express or implied (to the extent permitted by law), including fitness for a particular purpose.
Termination
- Either party may terminate a service agreement with [X] days' written notice.
- Upon termination, you will pay for all work completed up to the termination date.
- We may suspend or terminate access to our website if you violate these Terms.
Governing Law & Dispute Resolution
- These Terms are governed by the laws of Rajasthan, India (or as applicable).
- Any disputes will be resolved through [mediation/arbitration] in Jaipur, India, before resorting to courts.
Changes to Terms
- We may update these Terms periodically.
- We will notify you of significant changes (via email or website).
- Continued use after changes implies your acceptance.
Severability
If any provision of these Terms is found invalid or unenforceable, the remainder will continue in full force and effect.
Thank you for choosing Vidhema Technologies (A Part of Vidhema Solutions).